Consultation Manager are excited to announce its newest add-in feature! Specifically designed for our clients using Lotus Notes, you’ll now be able to import data directly to your system – saving time, reducing double handling and protecting your sensitive information. Whatever the occasion or reason, we have all been pushed to our limits when a […]
Since its inception in 2003, Consultation Manager has been a global leader in stakeholder data management solutions. In the past 14 years, the product has been used on more than $500 billion worth of projects and by more than 12,000 users across Australia, New Zealand, UK, Canada and Asia. To continue to grow in 2017 […]
What’s the difference between community and stakeholder engagement? There is no simple answer, as the definitions used by industries and professionals are similar and so many terms are used that mean different things to everyone. Many of our clients have separate guidelines for community and stakeholder engagement, indicating that the two practices are viewed entirely […]
Following on from my blog about the Power of Proactive Engagement, I thought I’d tell you a little more about an innovative community engagement case study by one of our clients, the Water Corporation. The WA Water Corporation has begun work on its groundwater replenishment scheme. Groundwater replenishment is an innovative concept where treated wastewater […]
Having accurate data and a complete history of contacts in your database, list or software system is critical to making informed business decisions. I recently outlined some of the benefits of this, and today I want to share with you eight tried and tested tips to help you maintain a clean, accurate database. These can be applied […]
At Consultation Manager, we pride ourselves on our commitment to quality and information security. This is why we’ve undertaken accreditation from the International Organization for Standardization (ISO) for ISO 27001 and ISO 9001. ISO International Standards ensure that services are reliable and of high quality. They make things work by giving world-class specifications for services […]
Maintaining accurate contact details and engagement history is critical and central to excellent stakeholder management. But many organisations don’t put in place sufficient resources or measures to ensure stakeholder databases or CRMs are always accurate and reliable. Some executives think that if they buy a software solution, this “magic tool” will immediately solve their organisation’s […]
‘Innovation’ has been the word on everyone’s lips for some time now. Individuals and organisations alike are being challenged to adopt innovative approaches to keep up with a fast-paced, flooded and fragmented business landscape. This is true more than ever for communications professionals, who must find new ways to connect with stakeholders, communities, media, government […]
We recently spent some time with internationally renowned Dr. Peter Sandman who is an expert in managing public outrage and risk communication. In our last article we covered a brief introduction to public outrage and the foundations for empathetic communication. Today we will cover four advanced approaches to managing stakeholders in high stress situations with […]
Over the coming months we will be showcasing some of the best projects from the Champions of Innovation award. Casey Next is a project that used innovative approaches to engage hard to reach groups. Recently City of Casey supported by Capire undertook its most ambitious community engagement program to date – Casey Next. The Challenge […]