Skip to content

Check out our new and improved CM Support Portal

support-portal

Our job in Support is to make sure your Customer experience using Consultation Manager is easy for you, our clients. Whether it’s helping you directly or making it easy for you to locate the resources to find the knowledge yourself. While we’ve always had these options available, our new CM support portal aims at making this process even easier.

How can I access it?

There are 3 ways you can access our CM support portal:

  1. Directly from this link: https://support.consultationmanager.com.au/support/home
  2. Clicking the ‘Support’ link on our website.

CM-support-portal

 

3. From the ‘Tools’ section on your dashboard when you first log in to your profile in Consultation Manager.

 

CM-support-portal

What’s changed since the previous CM Support Portal?

The most obvious change has been the overall look, but we all know it’s about more than just looks.

  • Our new easy search function allows you to type in a specific word or phrase, and find informational articles that can help answer your questions.
  • You can easily submit a ‘ticket’, simply by clicking a button. This sends your message directly to us in Support, so we can help you directly until a suitable resolution has been reached.
  • Start a discussion. We have a new community forum for Consultation Manager, which allows you, other like-minded users, and us in the Support team to interact.
  • Our general knowledge articles are still easily accessible as you scroll down the page. Whether it be starting from the basics, to specific information you’d like to know more about.

CM-support-portal

 

What hasn’t changed in the CM support portal?

You can still contact the Support team on all normal channels:

Email: support@consultationmanager.com

Phone: 1300 850 058

Chat: consultationmanager.com

We’re here to help you answer any questions or concerns you might have, so please don’t hesitate to get in touch!

 



 

Subscribe to
our newsletter.

We send out a monthly round-up of the best stakeholder relationship management insights and trends. And, we promise that is all you will receive.

The latest stakeholder management insights

How to Capture and Manage Stakeholder Information

When you are are capturing stakeholder data it’s important to have an automated system that will help you reduce errors and double handling - here's an easy three-step process.

Who are the Stakeholders in Climate Change?

Understand how to identify climate change stakeholders, navigate conflicting priorities, and address misconceptions about renewables.

SRM vs CRM for Stakeholder Relationship Management

Wondering if you should use an SRM or a CRM? These two platforms are fundamentally different and are built to achieve very different tasks. We’ll explain why.

Start building better
stakeholder relationships.

Request a demo today.