Check out our new and improved CM Support Portal
Our support portal is always updated with the latest advice about how to use Consultation Manager's features to their full capabilities.
Insights
Explore the latest stakeholder relationship management trends, techniques, and strategies.
CM Customer Success: Our new way to better help our clients
We're dedicated to your success and have expanded our customer success team to ensure that you're getting the expert help you need.
Let’s Talk About Consultation Manager’s Support Team
Have you previously contacted Consultation Manager’s Support Team? As Customer Success Manager, it is my role within the organisation to ensure your customer experience and needs are met, with the highest level of satisfaction. We have been doing a lot
Financial year reflections in the world of Customer Success
The Consultation Manager team joined the Financial Year Reflection panel discussion to reflect on best practices for customer success.
Preparing for the future of transport due to ageing US infrastructure
The current US government has created a plan for building and restoring infrastructure with a $1 trillion investment over a 10-year period.
Case Study – GHD & TMR Bruce Highway Upgrades consultation
Discover how the Department of Transport and Main Roads and GHD ensured local residents were informed about a major highway upgrade.
Online Engagement vs Offline Engagement: Is one more successful than the other?
Discover the different scenarios in which you may want to use online or offline community engagement, or a combination of both.
COO Chats: Going in Blind
We discuss how to leverage a stakeholder relationship management platform to create efficiencies over multiple overlapping projects.
COO Chats: Data, cost per wear
Discover how a stakeholder relationship management platform can act as a centralised and cost-effective source of information.
Reducing Public Outrage: Six Effective Strategies
Discover why public outrage could be a major risk to your project and how to implement the right communication strategies to avoid it.
New feature release! Lotus Notes Add-in
Discover how you can start importing emails and stakeholder information from Lotus Notes directly into Consultation Manager.
Leading the Pack: Acquisition Improves Client Offering
Learn more about our acquisition of Social Pinpoint, an online community engagement platform that gives more people a voice.
Proactive Engagement with Community and Stakeholders: WA Groundwater Replenishment Scheme
Discover how WA Water Corporation used Consultation Manager for community and stakeholder engagement on its groundwater replenishment scheme.
Keep your Database, CRM and Contact Lists Clean With These 8 Tips
Discover how to keep your stakeholder relationship management platform and contact lists up to date all of the time.
Information Security and Quality – We are ISO 27001 and ISO 9001 Certified
Discover how Consultation Manager's ISO 27001 and ISO 9001 accreditation reflects our commitment to quality and information security.
7 Benefits (and some Common Pitfalls) of Stakeholder Databases
Discover why maintaining accurate contact details and engagement history is critical and central to excellent stakeholder management.
Innovation: 4 Tips For Every Communications Professional
With an ever-growing smorgasbord of tools and technologies at your fingertips, we discuss how to be an innovative communications professional.
Managing Stakeholders in High-Stress Situations with Advanced Empathetic Communication
High stress situations call for a high degree of empathy. We explore how to strengthen stakeholder relationships in intense moments.
Case Study: How Casey Next Used Innovation to Drive Community Engagement
Over the coming months we will be showcasing some of the best projects from the Champions of Innovation award. Casey Next is a project that used innovative approaches to engage hard to reach groups. Recently City of Casey supported by
Risk Communication: 5 Steps To Reduce Public Outrage
Discover what public outrage is and learn how to communicate empathetically with highly stressed stakeholders.
Spotlight On: Consultation Manager’s John Steyntjes
Our Spotlight Series recognises the people doing great things in our industry, giving you a behind-the-scenes look into what makes them tick.
Case Study: Novo Rail – Winner of the COI Award for Community Engagement
Congratulations to Novo Rail Alliance and Aurecon, the winners of the Champions of Innovation Award in Community Engagement.
Make Your Community Engagement Meaningful Using These Three Tactics
Consider these three community engagement tactics before deciding how you are going to consult with your community.
Announcing Our New Social Pinpoint Integration
Our integration with community engagement leaders, Social Pinpoint, makes it easier for you to track stakeholder sentiment.