Whether you’re communicating with your internal or external stakeholders, you need to provide consistent messages and your data must remain up-to-date. Your stakeholders usually have a specific interest in your business. They want to know the most recent information that applies to them. We previously wrote an article about why consistent messaging to your stakeholders is important, but […]
How your data is like a new pair of shoes? It’s often hard to quantify the value that real data has to your business. Arthur Nielsen, an innovator in data gathering said “The price of light is less than the cost of darkness”. Whilst this is true, without hard numbers it is difficult to justify […]
Following on from my blog about the Power of Proactive Engagement, I thought I’d tell you a little more about an innovative community engagement case study by one of our clients, the Water Corporation. The WA Water Corporation has begun work on its groundwater replenishment scheme. Groundwater replenishment is an innovative concept where treated wastewater […]
Having accurate data and a complete history of contacts in your database, list or software system is critical to making informed business decisions. I recently outlined some of the benefits of this, and today I want to share with you eight tried and tested tips to help you maintain a clean, accurate database. These can be applied […]
Maintaining accurate contact details and engagement history is critical and central to excellent stakeholder management. But many organisations don’t put in place sufficient resources or measures to ensure stakeholder databases or CRMs are always accurate and reliable. Some executives think that if they buy a software solution, this “magic tool” will immediately solve their organisation’s […]
‘Innovation’ has been the word on everyone’s lips for some time now. Individuals and organisations alike are being challenged to adopt innovative approaches to keep up with a fast-paced, flooded and fragmented business landscape. This is true more than ever for communications professionals, who must find new ways to connect with stakeholders, communities, media, government […]
We recently spent some time with internationally renowned Dr. Peter Sandman who is an expert in managing public outrage and risk communication. In our last article we covered a brief introduction to public outrage and the foundations for empathetic communication. Today we will cover four advanced approaches to managing stakeholders in high stress situations with […]
Over the coming months we will be showcasing some of the best projects from the Champions of Innovation award. Casey Next is a project that used innovative approaches to engage hard to reach groups. Recently City of Casey supported by Capire undertook its most ambitious community engagement program to date – Casey Next. The Challenge […]
Managing Public Outrage with Dr. Peter Sandman Last week we had the opportunity to spend some time learning from internationally renowned Dr. Peter Sandman at his Risk Communication and Reputation Management Intensive Seminar. What we learned was surprising, somewhat confronting, and applicable in more ways than we could have imagined. The seminar covered a range […]
Our Spotlight Series recognises the people doing great things in our industry, giving you a behind-the-scenes look into what makes them tick. We kick off with a post on our very own John Steyntjes, a recent addition to the Consultation Manager Business Development team, whose stakeholder engagement background and talent for building relationships has thrown him into the […]