Last month I wrote about communication and its importance in basically every aspect of life. It’s integral to successful project management and, used effectively, makes sure your stakeholders know what’s going on, and helps reduce public backlash. But what about engagement? Is there a difference between communication and engagement? In the stakeholder engagement world, the […]
When preparing a community engagement strategy, you need to know who your community members are, because if you don’t understand key aspects of your community, such as their history, age, social and economic characteristics or even their political persuasion, your engagement may not be as effective as it could be… Here’s what you need to know […]
There are many benefits of knowledge sharing. Organisational sharing expertise helps create a competitive business advantage. Knowledge Management Systems improve operational efficiency and help the business quickly respond to change. Teams need information sharing capabilities to support organisational and strategic activities. Let’s look at how data transparency can improve operational activities. Tina, the Minister’s personal assistant, needs access to last […]
Having a community engagement strategy is not the next big thing… Let me explain. The reason community engagement is not the next big thing is because it has always been a big thing. The very concept of community engagement is at the core of the way society has evolved and developed for thousands of years. […]
For land-use planning organisations, community engagement is generally undertaken in a traditional form (an ad in the local newspaper, notification on Council’s website and or a public hearing) because it is a necessary, legislated part of the process. In the past, land-use planning has been seen as a crucial part of the process that leads to […]
Imagine yourself sitting in a town hall meeting discussing the latest traffic project in the city. An individual stands up and angrily expresses their opinion about a problem, but you don’t necessarily agree with them. You might not be alone either. That angry member of the community might only represent a small percentage of the […]
Risks associated with isolated engagement Over the last year I’ve seen a shift in the reason clients come to us. In our early days, Consultation Manager was used for short term project engagement and while this is still very much the case, businesses are now starting to recognise the risks in isolated project engagement. The […]
Following on from my blog about the Power of Proactive Engagement, I thought I’d tell you a little more about an innovative community engagement case study by one of our clients, the Water Corporation. The WA Water Corporation has begun work on its groundwater replenishment scheme. Groundwater replenishment is an innovative concept where treated wastewater […]
‘Innovation’ has been the word on everyone’s lips for some time now. Individuals and organisations alike are being challenged to adopt innovative approaches to keep up with a fast-paced, flooded and fragmented business landscape. This is true more than ever for communications professionals, who must find new ways to connect with stakeholders, communities, media, government […]
We recently spent some time with internationally renowned Dr. Peter Sandman who is an expert in managing public outrage and risk communication. In our last article we covered a brief introduction to public outrage and the foundations for empathetic communication. Today we will cover four advanced approaches to managing stakeholders in high stress situations with […]