Standard Services

Consultation Manager strives to deliver an excellent standard of service to all of our clients.

Contact our friendly team at customersuccess@consultationmanager.com or call 1300 850 058 (AU) or +61 7 3171 2299 (International)

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Additional training sessions, framework reviews and CM Data Audits can be organised. Reach out to your account manager or our support team at support@consultationmanager.com for a quote.

Unlimited Support

All PLans

Consultation Manager offers unlimited free support to each and every client. From a smooth setup process to ongoing technical support and system advice, we’ll empower you to track your engagement effectively.

Our support inclusions are:

  • Onboarding your team to ensure use of the system is efficient and effective.
  • Unlimited phone, email and chat support through business hours
    An extensive knowledgebase providing details on all of our features

Onboarding

All PLans

System Plan
  • Account manager through onboarding
  • Go-Live date
  • Identify key Users
  • System configuration document
  • Data Protocols example document
  • 1hr system configuration consult
  • Data import/migration plan
System Deploy
  • Framework build
  • Data importing
  • Key Contact access
  • Invoicing
User Training
  • General user access
  • General user training
  • Enterprise Administrator and Power User training

CM4 Setup Customisations

Consultation Manager is an incredibly flexible tool allowing you to customise your system to suit your needs. Personalising data fields allows you to track all different aspects of your engagement.

All PLans

Dedicated
Account Manager

Your dedicated account manager will be available for you to contact directly for system help and advice. They will also proactively make sure that you’re getting the best value out of your Consultation Manager platform.

Silver
Gold
Platinum

Training

Standard

Standard onboarding training session.

Silver

1 free session per financial year + onboarding training.

Gold

2 free sessions per financial year + onboarding training.

Platinum

4 free sessions per financial year + onboarding training.

Database Report

Platinum level customers receive an annual database quality report to identify potential opportunities to improve your data quality.

The report identifies duplicates, system configuration recommendations, inactive projects, active/inactive users, and aims to empower you to improve the quality of your data and your reporting.

Platinum

Free Consultation

Book a free consultation to speak to one of our team members about how Consultation Manager can make Stakeholder and Community Engagement easier for you.

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